Why is it taking so long?

Stress or pain can make time seem to stand still. That's why we're committed to treating your condition appropriately, as quickly as possible. Many factors can affect the amount of time you spend in the ED, such as the number of people waiting to be seen and the urgency of their conditions. Results from diagnostic procedures such as x-ray, CT scan and laboratory testing can take a while and, when necessary, so can consultation with another medical specialist. It takes time to work out the best plan of care for you or your loved one. We will do our best to keep you updated.



What should I do while I wait?

We offer a variety of activities for you and your family. Each exam room features a television, VCR, and radio. Movies and music CDs are available upon request. Depending upon your condition and permission from the doctor, two family members are welcome in the exam room. We also have a waiting area designed just for kids, adjacent to the main ED lobby.



Who makes the decisions?

We believe good health care is a partnership. Our physicians work with your family doctor, necessary specialists - and most importantly - you and your family, to ensure the best plan of treatment for your condition.



What if I don't have insurance?

As a not-for-profit hospital, St. Luke's maintains an "open-door" policy. This means we will provide necessary care to any person, regardless of their ability to pay.



You can expect to receive a bill approximately six days from the date you are seen in the ED. For questions about your bill, or to make payment arrangements, please call St. Luke's Patient Financial Services at (208) 706-2333.



What additional resources are available?

We have a social worker to help meet any special needs you may have, such as transportation, housing, or rehab. Our staff chaplain is also available to provide spiritual counsel for you and your family.